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Letters from Mrs. Grundy


Product Description

What do you do after you've had one too many bad customer service experiences?

If you're former Detroit Free Press columnist Oneita Jackson, you write a satirical book directed at the offenders.

A barista at one of Jackson's favorite Detroit coffee shops was rude to her, and when she complained, the owner defended the worker.

That resulted in the award-winning journalist and former cab driver's second Dave Eggers-endorsed book, which is named after a character in an 18th Century Thomas Morton play.  

The sophisticated little book confines most letters to one page.  The reader is invited to laugh (or scream) with Jackson as she challenges the status quo in dining, retail, public transportation, and city governance.

"Jackson is funny--she is always funny--but behind the humor is a plaintive cry for humans to be more human, to be more careful and more kind," Eggers says.

Originally published in March 2017, Jackson's epistolary commentary on the service industry includes observations on race, culture, and class. 

It is an indispensable handbook to 21st Century etiquette from the poetically unique perspective of a perspicacious Detroiter and is germane to any conversation on customer service.

Praise for Letters from Mrs. Grundy

“This is trademark Oneita Jackson, wherein she destroys all worldly pretense with wit and never wastes a word.” - DAVE EGGERS, international bestseller

“If you want to know what not to do when giving service to customers, read this book!” - ARI WEINZWEIG, Zingerman’s owner

Oneita Jackson reminds us that grace, civility, and poise are still of import in the 21st Century.” - JAMES DEVORE CARTER II, grandson of Ophelia DeVore, who founded the Grace del Marco modeling agency and a charm school in New York City in the 1940s

“A new Mrs. Grundy has been erected in the 21st Century by Oneita Jackson, and she comes from her troubled sleep to put some stick about. ...If you get a whack, just assume that you deserved it.” - JON WOODSON, Summer Games author

Oneita Jackson’s Letters from Mrs. Grundy is relentlessly funny, smart and kind in the best possible way.” - TRACIE MCMILLAN, James Beard Award winner

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Oneita Jackson
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